We are all about customer service here at Synagex. This video explains it all.
Synagex may be an IT business, but make no mistake… we’re in the business of service—and excellent service at that. Our stellar team members did an excellent job describing what service means to them in the video above.
Check out some of our favorite quotes from the team:
"I feel like we're the sort of IT company that you not only WANT to call, but you might even want to hang out with us!" – John
"I think customers choose Synagex because we make it easy for them. We also meet them where they're at, we understand where they are in their business and where their priority needs to be." – Kalee
"Some of the clients that have come to us from other companies... they feel hopeless... 'Ok I'm going to call them and nothing is going to get fixed'. And then they're amazed when 1. it's fixed, and 2. they have a nice time. I think that's huge." – Campbell
"We bring a little bit of personality and life to the conversations. It's not just we pick up the phone, we answer it, we fix the problem, we hang up the phone. It's always reconnecting with people, picking up conversations." – DJ
"To me that's a very important part of this industry that a lot of other MSPs—it's not their core focus, but here at Synagex it is. It's all about the customer." – Ray
"Our customer service is unmatched. That's what sets us apart from everyone else." – Nick
"Early on in our relationship with a new client, we're not just another IT company, we try to connect to them. They're not just another number out there. We connect with each customer at that personal level." – Pete
"I think a lot of us really cater to being friendly... just building up those relationships with people. I think they really appreciate that because we try to make it as personal as possible." – Taylor
"Customers that come to us are coming to us because they want that level of service and they want the difference that they aren't getting from other providers. We just do it better." – Leah
Let us know what YOU think of the customer service at Synagex!
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